Billing & Subscriptions

DataRunsClouds offers flexible plans for individuals and businesses. Find the right plan for your needs and manage your subscription.

Subscription Plans

Choose the plan that fits your backup needs:

Plan	Price	Licenses	Best For
Starter	$9/month	1	Individual users, single computer
Professional	$29/month	5	Small businesses, home offices
Business	$79/month	25	Growing businesses, teams
Enterprise	$199/month	Unlimited	Large organizations

What's Included in All Plans

Unlimited backup storage
AES-256 encryption
Automatic scheduled backups
Point-in-time recovery
Windows, macOS, and Linux agents
Web dashboard access
Email support

Enterprise Features

Everything in Business
Unlimited agent licenses
Priority support
Extended retention options
Custom SLA
Dedicated account manager

Free Trial

All new accounts include a 7-day free trial:

Full access to Professional plan features
5 agent licenses during trial
No credit card required to start
Data preserved after trial ends

After the trial, choose a paid plan to continue protecting your data.

Upgrading Your Plan

To upgrade to a higher plan:

Log in to your dashboard
Navigate to Billing
Click Change Plan
Select your new plan
Choose billing period (monthly or annual)
Complete payment

Upgrades take effect immediately. You're charged the prorated difference for the remainder of your billing period.

Annual Savings

Save up to 17% by choosing annual billing. Pay for 12 months upfront and get 2 months free.

Downgrading Your Plan

To move to a lower plan:

Go to Billing in your dashboard
Click Change Plan
Select the new plan
Confirm the change

Downgrades take effect at the end of your current billing period. You keep access to current features until then.

License Limits

If you downgrade to a plan with fewer licenses than you currently use, your agents will continue working but you won't be able to add new ones until you're within the new limit.

Payment Methods

DataRunsClouds accepts:

Credit/Debit Cards - Visa, Mastercard, American Express, Discover
PayPal - Link your PayPal account

Managing Payment Methods

Go to Billing > Payment Methods
Click Add Payment Method to add a new card
Set a default payment method for renewals
Remove old payment methods as needed

Billing Periods

Monthly - Pay month-to-month, cancel anytime
Annual - Pay for 12 months upfront, save ~17%

You can switch between monthly and annual billing when your current period ends.

Invoices

Access your invoices and billing history:

Go to Billing > Invoices
View all past invoices
Click any invoice to view details
Download PDF invoices for your records

Invoices are automatically emailed when payments are processed.

Cancellation

To cancel your subscription:

Go to Billing in your dashboard
Click Cancel Subscription
Follow the cancellation process
Provide optional feedback

What Happens After Cancellation

Access continues until end of billing period
Agents stop backing up after period ends
Backup data retained for 30 days
You can reactivate within 30 days to restore access

Additional Licenses

Need more licenses than your plan includes?

Go to Licenses in your dashboard
Click Add Licenses
Enter the number of additional licenses
Review prorated cost
Complete purchase

See License Management for details and pricing.

Failed Payments

If a payment fails:

You'll receive an email notification
Service continues for a grace period (usually 7 days)
Update your payment method to continue service
After grace period, backups are paused until payment is made

Refunds

Our refund policy:

Monthly plans - No refunds for partial months
Annual plans - Prorated refund if canceled within 30 days
Additional licenses - Prorated for unused portion

Contact support for refund requests.

Enterprise Billing

For organizations needing custom arrangements:

Volume pricing for large deployments
Invoice billing (Net 30)
Purchase order support
Custom contracts

Contact sales@pugworks.com for enterprise pricing.